So today I went to a home supplies store because I needed to get -you guessed it- some home supplies.
As I was walking my way inside the store and trying to find the stuff I needed, I found EVERY employee saying "hello". And I mean EVERY employee. And that store has a lot of employees. There are like three per section: Kitchen supplies, bathroom supplies, closet supplies, bedding, etc.
At the beginning I thought "Oh! they're friendly" but then it kind of freaked me out to the point that I wanted to scream "Stop it!!". They were so repetitive and so automated that they seemed like they were machines instead of people.
The funny thing is, you may think that they greet you just to make you feel like you are being taking care of, meanwhile, when I went to ask a question, they ignored me at first and then they made me feel like stupid for pointing out the obvious (OK, I did make a stupid question, but that's not my point).
There was only ONE person that seem to be truly honest and helpful (I say honest because he actually asked me "do you need any help?" as opposed to saying "hello"). He actually meant what he said and was very attentive. He even suggested a much cheaper item than the one I was intending to buy.
Please people, do not allow the store system to make you act as a machine, instead focus on some real customer service. Maybe they should just pay more attention to how small store owners run their businesses.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment